Sometimes email from a new sender will automatically go to your spam or junk mail folder. To avoid this, add the email address below to your address book or safe senders list. See your email program’s Help for the proper location.

Email from myuhc will use this address:

Notifications@e-notifications.myuhc.com

Click on Make Payment to pay all or part of the You Owe amount to the health care provider for the claim. After a payment is processed by InstaMed, the You Owe amount will reflect your payment.

You can also:

• Print a receipt or have one emailed to you

• See My Claim Payments to check payment status and view history

• Add or edit My Claim Payment Accounts (bank or credit/debit card information)

To learn more about online payments, please see InstaMed Help. You'll also find a Help link in the upper right corner of all pages on the InstaMed website.

Each claim is different and processing times vary.

How long it takes to process a claim depends on these factors:

• How soon your doctor or hospital submits the claim.

Almost 80 percent of claims are received within 30 days from the date of service. In some cases though, it can take up to 60 days before your doctor or hospital submits a claim.

• How quickly we process the claim once we receive it.

More than 90 percent of claims are processed within seven days of receiving them.

• Whether you have gone to a non-network doctor.

If you have gone to a non-network doctor or hospital, two other factors may affect how long it takes to process your claim:

 i. Whether the doctor or hospital requires partial or full payment at the time of service.

 ii. Whether the doctor or hospital can bill us directly or need you to submit a medical claim form.

Learn more about how claims are processed.

A final determination of payment has been made.